SHIPMENTS AND DELIVERY METHODS
Standard shipping in Italy is free for orders over € 300.00, the islands, Calabria and orders for upholstered sofas and double beds and household appliances are excluded ; standard shipping means street level shipping.
For any delivery to the floor, it will be estimated based on the delivery area and the type of items chosen.
For deliveries abroad, shipping costs are calculated based on the country and the type of items chosen.
OBLIGATIONS OF THE CUSTOMER AT THE TIME OF DELIVERY
Deliveries are made with insurance coverage and careful packaging. It is the customer 's responsibility to check the number and external condition of the packages and the integrity of the packaging at the time of delivery . If the number of packages does not correspond to that indicated on the transport document, the customer is obliged to write down any missing package to the courier. In the absence of an annotation, the delivery is fully completed.
If the condition of the packages shows TAMPERING and / or BREAKAGES, the customer is required to accept the goods "WITH RESERVE OF CONTROL" by declaring to the courier and describing personally and in detail in writing on the delivery man's device the external damage of the packages, before proceeding '' opening of the packaging photographic documentation of the damaged points.
Undocumented Generic Reserves are not accepted.
The delivery times of the ordered goods vary according to the product and are validated and accepted at the time of order confirmation and payment.
Delivery times are clearly indicated in each product sheet.
The timing related to production and deliveries in the periods preceding the Christmas holidays or summer holidays can suffer significant delays.
One of our most important features concerns the attention we reserve to the packaging of our items which will reduce damage during transport.
We take great care in preparing the packaging because each item is different from one another and requires careful work with specific and respective types of treatment.
We always send the goods from the companies first to our warehouse so that we can repack them taking the utmost care to ensure that they are safe and protected in transport which we will then organize to get them to your address and be 100% sure that the goods will be delivered intact and compliant. In fact, large packages travel on pallets made to measure, packed with corner pieces and covering materials, ready for any type of involuntary impact.
All our products are delivered already assembled or pre-assembled.
In special cases, however, they are accompanied by simple assembly instructions in the language that will allow even the less experienced customer to proceed with the assembly.